Refund policy

Thank you for shopping at Cochinillo and Beyond.

If you are not entirely satisfied with your order, we're here to help.

We at Cochinillo and Beyond take pride in our customer satisfaction. Therefore, we provide only the best quality food to meet the standard of our customers. In the event your order is incomplete, we will provide you a refund for the missing item. 

Please bear in mind that we do not provide refunds for the cancellation of any new orders as we begin processing and preparing your meal immediately upon receipt of your order. We prepare every meal ordered based on your specifications, therefore, the meal cannot simply be resold should you cancel at the last moment and would go to waste.

For advance orders (orders made more than 24 hours before specified delivery time), you may cancel your order 72 hours prior the scheduled delivery and receive a full refund. In order to maintain the quality of your meal, all your orders are cooked on the spot with only the freshest produce that we purchase on the day of your delivery. Hence, please provide us with the due notice should you wish to cancel so that these fresh ingredients need not go to waste. 

For meals that have been opened, eaten and consumed, there will be no refund or replacement.

If you have an issue with your delivery, please contact us immediately and inform us of your complaint via our contact number or email.